Shipping & Returns

Shipping

Please note that we are currently unable to ship within the EU (we still ship within Switzerland) but hope to be able to provide this service again as soon as possible.

The shipping rate depends on the location and weight of the items purchased. Simply Zoë ships internationally.

Please note that all priority orders will be shipped within 24 hours of receipt of the order, with the exception of weekends, which can take longer.

*IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Returns

Return & Exchange policy

You must advise us within 14 days of purchase if you wish to return or exchange part or all of your order.  Please send an e-mail to zoe@simplyzoe.ch advising if you wish to return or exchange. If you want an exchange please advise which garments and sizing you want the exchange for. If the exchange requested is of higher value, you will be charged the difference. Simply Zoë will send you the return details by return e-mail and will keep you updated throughout the entire process.

If you purchased the incorrect size garment you may return and exchange it for the size you require, subject to available stock. If no stock is available, we will give you the option of an in-store credit to the value paid for the garments or refund the amount you paid.

The garments must be unworn, undamaged and unwashed. Garments must have all tags attached. We do not accept returns for change of mind.

Please note that shipping costs are non-refundable. 

Faulty Items

If your garment is faulty you may return it or exchange it. Upon receipt of the garment we will replace or refund the item as requested by you. We will only refund the cost of return (postage) if the garment is faulty.

Processing your refund

Your refund will be credited to the credit card used on purchase. Please note that it may take several days to process and credit your card.

Underwear briefs

We do not accept the return of briefs unless they are faulty due to hygiene reasons.